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Jan
19

West Michigan Supply Chain Management Certificate Series

Date/Time: Thursday, Jan 19, 2017 - Thursday, Dec 7, 2017 | 2:00 pm - 6:00 pm

Location:Steelcase Learning Center, Grand Rapids MI

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Dates

January 19 – December 7, 2017
Module 1: January 19 – may 4th, 2017
Module 2:  August 24 – December 7, 2016

Location

Steelcase University Learning Center, Grand Rapids, Michigan

Overview

This program is based on the graduate level supply chain management concentration in the Eli Broad College of Business at Michigan State University.  The seminar will be offered in two fifteen-week modules.  Module One delves into marketing and supply chain management concepts and Module Two concentrates on supply chain management processes.  Program content will be delivered through lecture, readings, class discussion and interactive simulations conducted by full-time Broad College faculty.  Supply chain management case studies and applications will be liberally used throughout both modules.  A project will tie both modules together.  It will be scoped/developed during the first module; data will be refined and analyzed in between modules; and results will be presented and reviewed at the conclusion of the second module.

Objectives

  • Provide a thorough knowledge and understanding of world class supply chain management practices and their role in developing and maintaining competitive advantage.
  • Provide experiene in viewing supply chain situations from the perspective of suppliers to and customers of manufacturers and service providers
  • Provide an introduction to the tools and applications used in supply chain process evaluation and reengineering
  • Provide experience and feedback in the use of both qualitative and quantitative data analysis
  • Provide a knowledge baseline documenting supply chain management best practices
  • PLEASE NOTE THAT THE PRICE OF $2497.50 IS PER MODULE; TO ENROLL FOR THE ENTIRE SERIES,INCLUDING BOTH MODULES 1 AND 2, THE PRICE IS $4995.

Special Notes

This program is offered in two parts, but participants must begin with Module One in January.  The price can be paid by module or for the full program.

Faculty & Speakers

Who Should Attend

Executives and managers who must achieve enterprise success through logistics and supply chain management excellence in the highly competitive global environment. Participants will represent the functional areas of procurement, manufacturing, materials management, logistics and customer service and the major industrial segments in western Michigan.

Cost

$4,995.00 for both modules – If register by December 1, 2015. $5,495.00 after December 1st. includes instruction, all educational materials (including the text Supply Chain Logistics Management by Donald Bowersox, David Closs and Bixby Cooper), refreshments, web support, and certificate of completion for the series.

Contact

David J. Frayer, Ph.D
frayerda@msu.edu
517/353-8711 x 71001
800/356-5705

Feb
01

Business Process Management Certificate Series

Date/Time: Wednesday, Feb 1, 2017 - Thursday, May 11, 2017 | 9:00 am - 4:30 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever.  BPM is a critical skills set for analysts who redesign the way work is performed and for managers who must assure ongoing performance improvement.

Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.  Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience.  This program also includes three optional e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.

 Program Benefits:

 Utilize a “toolkit” of mapping and modeling techniques to document and analyze business processes

  • Locate process flaws that are creating systemic problems
  • Evaluate which activities add value for the customer
  • Use Lean and Six Sigma tools to streamline work
  • Interpret data and graphics to manage process performance
  • Leverage technology to effectively automate and redesign processes
  • Devise innovative process designs based on customer needs
  • Identify sources of business requirements and business rules
  • Identify and prioritize issues that will impact successful process or technology change
  • Achieve buy-in from the people who must utilize new processes and technology
  • Measure the impact of change
  • Assure that new processes are sustainable
  • Deliver more value to current and future customers

 BPM Online Module Outlines -*These programs can be taken individually also*

Essentials of Business Process Management LIVE
Virtual 1, 2, 3: Mar 2, 9, 16

 BPM Classroom Module Outlines: *These programs can be taken individually also*

Process Modeling, Analysis and Redesign

 – Lansing, MI

  1. Systems Thinking
  2. Process Mapping Toolkit

III. Identifying “Should Be” and “Could Be” Designs

Process Transformation: Improving and Innovating Performance

– Lansing, MI

  1. Innovation in Business
  2. Process Improvement Strategies

III. Process Innovation Techniques

  1. Leveraging Process Excellence

Implementing Performance Improvement & IT Upgrades

– Lansing, MI

  1. Define Business Value of the project
  2. Assess Organizational Readiness

III. Create an Implementation Plan changes

  1. Integrating and Sustaining Change

Contact:

Sally Vescolani

vescolanis@broad.msu.edu

517.353.5661/800.356.5705

Costs for the ENTIRE Certificate Series:

$3,495 – includes continental breakfast, lunch and course materials

$2,995 – Early Bird Discount (available 3 weeks prior to the seminar date)

Cost for Individual programs:

$495 – for 3 Virtual sessions (2 hours each)

 

 

Mar
29

Executive MBA Information Session - Lansing

Date/Time: Wednesday, Mar 29, 2017 | 6:00 pm - 8:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Information session events feature a presentation by Program staff, followed by a Q&A discussion with a current student and/or alumni panel.

Mar
29

Executive MBA Information Session - Troy

Date/Time: Wednesday, Mar 29, 2017 | 6:00 pm - 8:00 pm

Location:MSU Management Education Center, Troy MI

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Information session events feature a presentation by Program staff, followed by a Q&A discussion with a current student and/or alumni panel.

Mar
30

Real Estate Investment Management Advisory Council Meeting

Date/Time: Thursday, Mar 30, 2017 - Friday, Mar 31, 2017 | 6:00 pm

Location:Kellogg Hotel & Conference Center, East Lansing Michigan

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Real Estate Investment Management (REIM) Advisory Council Meeting (invitation only event).  Please email Angela Card at cardange@broad.msu.edu to confirm your attendance.

  • Thursday @ 6 p.m. – Welcome Dinner
  • Friday @ 8 a.m. – 5 p.m. – Advisory Council Meeting
  • Friday @ 5 p.m. – Network Gathering (on your own)

Apr
04

Maximizing Sales Team Performance: Transitioning from Individual Contributor to Sales Team Leader

Date/Time: Tuesday, Apr 4, 2017 - Wednesday, Apr 5, 2017 | 8:30 am - 5:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Dates

April 4-5, 2017

Program Introduction

A large percentage of sales supervisors and managers are promoted from within the ranks of the sales force.  However, the competencies required for thriving in a managerial capacity and for driving sales team success are different than that required to be an effective individual sales performer. This program is designed to build the skills that new sales managers need to maximize organizational performance.

Key Learning Outcomes

  • Create a winning sales culture that maximizes the individual potential of sales team members
  • Motivate your sales team to reach higher sales goals
  • Increase the impact of team meetings and individual coaching sessions
  • Enhance ability to attract, develop, and retain talent
  • Strategically and tactically leverage information for sales success
  • Efficiently manage time, prioritize effectively, and excel at the many facets of the sales manager role

Faculty

Dr. Doug Hughes

Who Should Attend

Individuals recently promoted into the role of sales manager or sales supervisor in both large and small companies, as well as other individuals seeking to improve their sales management abilities or gain additional insight into sales management fundamentals.  This program is intended for people with direct reports or soon to be in a role managing and supervising sales people.

Contact

Kristin St. Marie
stmarie@broad.msu.edu
517.353.5664
800.356.5705

Cost

$2395 – full tuition (includes materials, meals and certificate of completion)

$1995 – early bird registration (deadline March 13, 2017)

Register for Program

Apr
12

Mid-Michigan Value Chain Certificate Program

Date/Time: Wednesday, Apr 12, 2017 - Wednesday, May 31, 2017 | 2:00 pm - 6:00 pm

Location:Midland Research Institute for Value Chain Creation, Midland MI

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Location

The program will be held on Wednesdays at the Midland Research Institute for Value Chain Creation, which is located at 715 E. Main Street, Suite 115, Midland, Michigan 48640.

About the Program

The program’s structure is based upon a portion of the graduate level Supply Chain Management concentration in The Eli Broad College of Business at Michigan State University. The Broad College’s Supply Chain Management Program is consistently ranked as one of the best in the country. Program content will be delivered through lectures, readings, class discussion, and interactive simulations conducted by full-time Broad College faculty. Value chain management case studies and applications will be liberally used throughout the sessions.

Program Objectives

•Provide a thorough knowledge and understanding of world-class value chain management practices and their role in developing and maintaining competitive advantage;
• Provide experience in viewing value chain situations from the perspective of suppliers to and customers of manufacturers and service providers;
• Provide an introduction to the tools and applications used in value chain process evaluation and re-engineering;
• Provide experience and feedback in the use of both qualitative and quantitative data analysis; and
• Provide a knowledge baseline documenting value chain management best practices.

Faculty

Dave Closs

Dave Frayer

Stan Griffis

Justin Jagger

Judy Whipple

Fee $2,500.00
The fee, which includes instruction, all educational materials, refreshments, web support, and certificate of completion.

Fees can be paid by check made payable to Michigan State University or by credit card, and are due at least 10 days prior to the start of the program.

Apr
18

Business and Bagels: Creative Problem Solving

Date/Time: Tuesday, Apr 18, 2017 | 8:00 am - 9:15 am

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Date

Tuesday, April 18, 2017

Faculty

Karl Gude, Director, Media Sandbox, College of Communication Arts and Sciences, MSU

Overview

Are we crippled thinkers and ineffective problem solvers?  Well, yes…

This session will focus on how we are all born with the creative capacity to generate new ideas, how we lose that ability, what that means to our careers and our lives, and how we can get it back.

Schedule

7:30-8:00am Registration & Bagels

8:00-9:15am Session

Cost

$30

Register for Program

Apr
18

Process Transformation

Date/Time: Tuesday, Apr 18, 2017 - Wednesday, Apr 19, 2017 | 9:00 am - 4:30 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Improving and Innovating Performance

   

You Will Learn How To:

 

  • Utilize a “toolkit” of Lean and Six Sigma tools
  • Interpret data and graphics to manage process performance
  • Identify the root causes that prevent your team from its achieving full potential
  • Think outside the “process box”
  • Devise innovative process designs based on customer needs
  • Evaluate and apply process improvement alternatives
  • Develop results-oriented process improvement solutions
  • Deliver more value to current and future customers

 

 

Who Should Attend:

  • Systems or Business Analyst
  • Business Process Owner or Manager
  • Functional or Project Manager
  • Process Improvement Team Leader or Member
  • IT Upgrade (ERP, CRM) Team Leader or Member
  • Customer Experience professional
  • Professional actively involved in your organization’s process improvement, customer experience or strategy execution initiatives

The skills delivered in this seminar can be applied in manufacturing, service, healthcare and public sector organizations.

There is no one-size-fits all recipe for getting better business results.  It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.

This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.

I. Innovation in Business

  • Transformation examples
  • Strategy/Process/Innovation Synergy
  • Generating Solutions: Improvement vs. Innovation

II.  Process Improvement Strategies

  • Optimizing process flow
  • Managing variation
    • Selecting metrics
    • Pareto Charts
    • Histograms
    • Control Charts
  • Interpreting data

 III. Process Innovation Techniques

  • Brainstorming- Guidelines
  • Six Hats Thinking
  • Five Max Method
  • Assessing Solutions
  • Mapping To-Be processes

IV. Leveraging Process Excellence

  • Kano Model
  • Process Extension
  • Market Extension
  • Competitive Analysis
  • Value Curves

 V. Implementation

  • CODE – Implementing Change
  • Facilitation tips

 

Contact:

Sally Vescolani

vescolanis@broad.msu.edu

517.353.5661/800.356.5705

 Costs:

$1,295 – includes continental breakfast, lunch and course materials

$995 – Early Bird Discount (available 3 weeks prior to the seminar date)

Apr
27

Construction Project Management

Date/Time: Thursday, Apr 27, 2017 | 9:00 am - 4:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Construction Project Management

 

Humans have been building homes and other structures for literally thousands of year.  Yet the construction industry is still filled with risk.  Customer changes, regulatory agencies, legal issues and workforce challenges can squeeze the margins on the most promising of jobs.

Project management is the best protection against that risk.  Skilled project managers have the tools and abilities to identify and control the variables that are key to bringing your construction project in on time and within budget. This one-day seminar delivers essential skills, including Integrated Project Delivery concepts, you need to manage project scope, make reliable cost and time estimates, manage risks, avoid conflicts and control execution…even as unforeseen issues arise.

What You Will Learn

  • Role of the project manager in the building process
  • Techniques to assure collaboration between the customer, architect, contractor and subcontractors
  • Determine scope and estimate resource needs, cost and prices
  • Build a project plan with clear milestones and accountability
  • Identify risks and devise contingencies
  • Monitor resources and costs during construction
  • Protect your company against scope changes and unforeseen delays
  • Closeout your project on time and on budget

Seminar Outline

I. Introduction

What is a project and what is project management?

Project management and the construction business

Where Integrated Project Delivery fits

II. Construction Project Planning

Clarifying project scope

Developing the work breakdown structure

Project estimating

Responsibility assignment matrix

III. Project Execution

Schedule development

Managing the critical path

Keeping subcontractors on track

Monitoring and responding to risks

Execution monitoring and control

Performance reporting

IV. Project Success

Issues and delays management

Change control

Project closure

Who Should Attend

  • Construction project managers
  • Principals and executives from small to mid-sized firms
  • Engineers and architects
  • Estimators and accountants
  • Contract managers
  • Contractors and subcontractors

CONTACT:

Sally Vescolani

517-353-5661

vescolan@msu.edu

 

May
03

Strategic Sales Management: Building Competitive Advantage Through Value Creation

Date/Time: Wednesday, May 3, 2017 - Thursday, May 4, 2017 | 8:30 am - 5:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Dates

May 3-4, 2017

Program Introduction

Success in today’s hyper-competitive customer-centric environment demands a strategic mindset. Too often, sales are approached from a purely operational or tactical perspective. Competitive advantage is built by creating superior customer value, which requires understanding and aligning with customers’ strategies. Thus it follows that a firm’s sales leadership should be integrally involved in strategy formulation. This program is designed to provide participants with the knowledge and tools required to direct the sales function strategically, enabling the firm to build the market-based capabilities needed for business success.

Key Learning Outcomes

After attending this program, participants will be able to better:

  • Understand the purpose and elements of sales strategy and its relationship with business and marketing strategy
  • Analyze customer segments and develop appropriate selling strategies for each
  • Identify and respond to dynamics in the macro environment, competitive landscape, and channels of distribution
  • Formulate effective sales management strategies that build competitive advantage by creating, communicating, and delivering superior customer value
  • Address ramifications to sales force structure, recruiting & selection processes, training & development practices, and control & evaluation systems

Faculty

Dr. Doug Hughes

Who Should Attend

This program is designed for managers and executives who define and communicate the strategic direction of sales for their organization, manage sales and distribution, recruit and develop sales talent, and budget for these activities. Directors, vice presidents, general managers, regional managers and senior leaders in the sales function would be ideal candidates for this program.

Contact

Kristin St. Marie
stmarie@broad.msu.edu
517.353.5664
800.356.5705

Cost

$2395 – full tuition (includes materials, meals and certificate of completion)
$1995 – early bird registration (deadline April 7, 2017)

Register for Program

May
06

Newest Alumni Reception (Brunch)

Date/Time: Saturday, May 6, 2017 | 11:00 am - 1:00 pm

Location:The University Club of MSU, Lansing MI

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Join us in celebrating the May 2017 Graduating Class of The School of Hospitality Business at our Newest Alumni Reception (Brunch).  Celebrate your accomplishments, receive a special gift, and take photos with classmates, family, and friends.  Please RSVP to SIRC by mid-April.

Commencement ceremony at 4 p.m. (Breslin Center).

May
07

Supply Chain Logistics Management Executive Seminar

Date/Time: Sunday, May 7, 2017 - Friday, May 12, 2017 | All Day

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Co-Sponsored By:

Council of Supply Chain Management Professionals

Dates

May 7 – 12, 2017

Overview

For over 50 years, Michigan State University’s Supply Chain Logistics Management Executive Seminar has been the world’s premier logistics executive seminar.

The seminar combines academic frameworks and real-world examples, including discussion and review of best practice trends.   The seminar faculty consists of academic and industry speakers that are thought-leaders in supply chain logistics management.   The program is designed for experienced executives whose firms are driving integrated logistics within the context of an overall supply chain strategy.   Emphasis is placed on supply chain integration, performance measurement, supply chain technology and analytical applications, global operations, organizational dynamics and the lessons learned from world-class supply chain logistics organizations.

We hope your organization joins us this year to further develop your supply chain logistics management executive talent.

Comments from 2016 seminar participants

“This was an amazing opportunity to learn, network and foster new ideas.”

 “The program faculty was great throughout the week.   Very informative inside and outside of the sessions.”

 “Very well planned and executed all week.”

 “Overall excellent program.”

Objectives

  • To discuss how logistics and integrated supply chain can contribute to firm competitiveness
  • To understand how logistics theory, dynamics, structure, technology and principles can be synthesized to achieve superior supply chain and logistics performance
  • To assist managers transitioning from managing specific functional areas, such as transportation and warehousing, toward the challenges of logistics planning and operational integration
  • To identify and understand the logistics and supply challenges and trade-offs associated with global operations
  • To share and discuss industry best practices in a collaborative learning environment designed to bring value to every organization

2017 Faculty & Speakers

Who Should Attend

This seminar is designed for executives and senior managers in customer service, transportation, warehousing, logistics, planning and supply chain who are interested in learning strategies, concepts and techniques necessary to contribute more fully to competitive performance at their firms.   The seminar provides insight into the design and execution of global supply chains, which can contribute to identification/implementation of new value-added initiatives.

2017 Tuition Cost

Only advance registrations are accepted for this program.   The 2017 seminar fee will be $4,995.   This fee includes all meeting materials, meals, and tuition.   Lodging is an additional $98. plus tax not per night at the Candlewood Suites Hotel which adjoins the Henry Center.   Hotel reservations will be made by MSU staff upon registration unless otherwise requested.

Cancellation Policy

Cancellation within 15 days of the seminar start will be limited to emergency situations and may result in a cancellation fee ($500).  Participant substitutions are welcome at any time prior to the start of the seminar.  If a registered participant does not attend the seminar and does not notify us in advance, they will be charged the full seminar fee.

Contact

Tricia Walters
walterst@broad.msu.edu
517/353-5665
800/356-5705

Register for Program

May
09

Process Redesign for Financial Services

Date/Time: Tuesday, May 9, 2017 | 9:00 am - 4:30 pm

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How to Create Better Member/Customer Experiences and Build Long-Term Relationships

 Date

May 9, 2017  Troy, MI

Program Introduction

The business environment for banks, credit unions and insurance companies is far different from what it was just a decade ago.  Low interest rates, competition from FinTech, and the emergence of millennials as a major customer segment have changed the competitive landscape.

To survive and grow today, financial service companies must design business processes that engage customers/members and deliver service value that differentiates your organization from the competition.

This seminar will arm you with process redesign tools and a roadmap to determine which process and technology changes will have the most impact on customer/member satisfaction, retention and service quality.  Act now.  Enroll a team of key leaders today.

Learning Benefits

  • Better target and serve your customer segments
  • Use customer needs and customer experience data to drive improvement efforts
  • Reduce turnaround times for loans and other key products
  • Devise innovative process redesign solutions that deliver meaningful business results and return on investment

Course Outline

The New World of Customer/Member Expectations

*What is a great customer experience

*Identifying key customers

*Prioritizing customer/member expectations

*The Kano Model

*Understanding the customer/member experience

Connecting Member/Customer Expectations to Process

*Customer journey mapping

*Mapping how service is provided

*Aligning the business process with the customer journey

*Streamlining key processes

Service Innovation

*Thinking outside the box

*Innovation drivers

*Mapping high-level solutions

*Evaluating alternatives

Costs:

$595 – includes continental breakfast, lunch and course materials

$495 – Early Bird Discount (available 3 weeks prior to the seminar date)

Contact For More Information:

Sally Vescolani

vescolanis@broad.msu.edu

517.353.5661/800.356.5705

May
10

Business and Bagels: Transforming the Customer Experience

Date/Time: Wednesday, May 10, 2017 | 8:00 am - 9:15 am

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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DATE

Wednesday, May 10, 2017

FACULTY

Mandy Dietz, Adjunct Instructor, Broad College of Business, MSU

OVERVIEW

According to Forbes, “increased focus on customer experience” will be the #1 marketing trend in 2017.  Customer experience transformations must go beyond enhancing customer satisfaction; they must also increase revenue, strengthen brand loyalty and expand market share.  Using a dramatic case study from Disney, this session will describe a process your leadership team can use to generate and strategically evaluate innovations that will transform your customer’s entire end-to-end experience.

SCHEDULE

7:30-8:00am Registration & Bagels

8:00-9:15am Session

COST

$30

Register for Program

May
10

Implementing Performance Improvement and IT Upgrades

Date/Time: Wednesday, May 10, 2017 - Thursday, May 11, 2017 | 9:00 am - 4:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Program Introduction
The last decade has seen organizations in all sectors benefit from a renewed surge in productivity. These gains are the direct result of improved process management techniques and the application of new information technology. Still, the business press reports many stories of failed reengineering efforts, insufficient ROI from enterprise software systems, and the rejection of new technology by workers. Why this disparity?  Because the challenge of implementing process change is as great as the challenge of creating innovative business process solutions. Implementing process and technology change requires a powerful combination of “soft” skills and “hard” skills: Techniques that will win widespread support for process changes and methodologies to implement the solution effectively.

Program Benefits:
• Identify and prioritize issues that will impact successful process or technology change
• Create a compelling vision for change
• Evaluate which decision makers and opinion leaders must be enlisted to make cross-functional change possible
• Plan for and capitalize on “short-term wins”
• Identify sources of organizational and individual resistance to change
• Prioritize key objectives and provide direction for implementation project management
• Effectively communicate the vision, plan and progress of process change
• Increase the effectiveness of implementation teams
• Manage conflict and transform it into productive communication
• Promote widespread involvement (and thus widespread support) in the change initiative

Who Should Attend
• Manager of Operations, Administration or Manufacturing
• Business Analyst
• System Analyst
• Project Manager
• Process owner or manager
• Member of an performance improvement team

The skills in this seminar can be applied in service, healthcare, finance, banking, retail, utilities, manufacturing and public sector organizations.

Contact:
Sally Vescolani
vescolanis@broad.msu.edu
517.353.8711 x71002/800.356.5705

 

May
12

Process Redesign for Financial Services

Date/Time: Friday, May 12, 2017 | 9:00 am - 4:30 pm

Location:Marriott Grand Rapids Downtown, Grand Rapids Michigan

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How to Create Better Member/Customer Experiences and Build Long-Term Relationships

 Date

May 12, 2017  Grand Rapids, MI

Program Introduction

The business environment for banks, credit unions and insurance companies is far different from what it was just a decade ago.  Low interest rates, competition from FinTech, and the emergence of millennials as a major customer segment have changed the competitive landscape.

To survive and grow today, financial service companies must design business processes that engage customers/members and deliver service value that differentiates your organization from the competition.

This seminar will arm you with process redesign tools and a roadmap to determine which process and technology changes will have the most impact on customer/member satisfaction, retention and service quality.  Act now.  Enroll a team of key leaders today.

Learning Benefits

  • Better target and serve your customer segments
  • Use customer needs and customer experience data to drive improvement efforts
  • Reduce turnaround times for loans and other key products
  • Devise innovative process redesign solutions that deliver meaningful business results and return on investment

Course Outline

The New World of Customer/Member Expectations

*What is a great customer experience

*Identifying key customers

*Prioritizing customer/member expectations

*The Kano Model

*Understanding the customer/member experience

Connecting Member/Customer Expectations to Process

*Customer journey mapping

*Mapping how service is provided

*Aligning the business process with the customer journey

*Streamlining key processes

Service Innovation

*Thinking outside the box

*Innovation drivers

*Mapping high-level solutions

*Evaluating alternatives

Costs:

$595 – includes continental breakfast, lunch and course materials

$495 – Early Bird Discount (available 3 weeks prior to the seminar date)

Contact For More Information:

Sally Vescolani

vescolanis@broad.msu.edu

517.353.5661/800.356.5705

May
22

Annual Gathering of Leaders Award Ceremony & Reception (Chicago)

Date/Time: Monday, May 22, 2017 | 6:00 pm - 8:30 pm

Location:Hyatt Regency Chicago, Chicago IL

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Click here to view 2017 Event Honorees

Annual Gathering of Leaders Award Ceremony begins promptly at 6 p.m. at the Hyatt Regency Chicago.  Please plan to join us as we honor our School’s:

2017 Alumni of the Year
John M. Duffey (BA ‘82) and Rebecca J. Duffey (BA ‘82)
President and Chief Executive Officer
Six Flags Entertainment

2017 Honorary Alumnus of the Year
Patrick Donelly
General Manager
Hyatt Regency Chicago

2017 Emerging Alumni Leaders of the Year
Kurt B. Wisniewski (BA ‘94
)
National Account Executive, Branded Solutions Regional Grocery
Starbucks Coffee Company               

Philip Zeller (BA ‘96)
Partner & Master Trainer
Dale Carnegie Training offered by
Zeller Group, Inc.

A Celebratory Reception will be hosted from 6:30 p.m. until 8:30 p.m.  Please join us for a lavish reception featuring hors d’oeuvres, carving and action stations, served and plated appetizers, desserts and pastries, along with a hosted bar.  Please RSVP to Lena Loeffler.  The cost is $80 per person ($40 for young alumni, graduation year 2011 or later).  Please mail your payment (payable to “MSU”) to:

Attn: Lena
The School of Hospitality Business
645 N. Shaw Lane, Room 232
East Lansing, MI 48824

[Business professional attire requested]

Jun
04

Purchasing and Supply Chain Management Executive Seminar

Date/Time: Sunday, Jun 4, 2017 - Friday, Jun 9, 2017 | 8:00 am - 8:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Dates

June 4 – 9, 2017

Overview

Join leading educators and industry professionals as they share their insights into the key strategies and practices that world class organizations are using to achieve procurement and supply chain excellence and build sustainable competitive advantage.  As recent research and experience indicate, the value of purchasing and supply chain strategies to a firm’s bottom-line performance can be significant.

Objectives

  • To establish the critical components of integrated strategic procurement/sourcing and supply chain management and how these processes can contribute to the competitive success of your firm throughout the value chain
  • To enhance your understanding and implementation of concepts, strategies and techniques required to increase personal and organizational effectiveness in a changing globally competitive environment
  • To share ideas and best practices with colleagues from various industries and firms to accelerate improvement at your company
  • To identify emerging critical directions for purchasing/sourcing and supply chain management
  • To establish critical requirements to implement successfully appropriate procurement/sourcing and supply chain management strategies and practices

2017 Faculty & Speakers

  • Jimmy Anklesaria, President & CEO, Anklesaria Group (AGI)
  • Liz Door, Vice President, Global Strategic Sourcing NA, Whirlpool Corporation
  • Jennifer Dunn
  • Louis Ferretti, Project Executive, Product Environment Compliance and Supply Chain Social Responsibility, IBM Corporation
  • David Frayer
  • Stanley Griffis
  • Beverly Gaskin, Global Supply Chain Executive, General Motors Corporation
  • Paul Massih, Vice President, Procurement and SC Mgmt., Global Wells Organization, BP plc
  • Jeff McLaughlin, WW Director, IT & Services Procurement, Texas Instruments
  • Carlos Mena Madrazo
  • Robert Monczka, Professor Emeritus of SCM – Michigan State University, and Former Distinguished Research Professor of SCM and Director CAPS Research -Arizona State University
  • Keith Bezant Niblett
  • Gary Ragatz
  • Joseph Sandor
  • Tobias Schoenherr
  • John Shull, Vice President, Surgical Services, Spectrum Health
  • Jeff Smith, Director, Indirect Materials & Services, DuPont
  • Tom Stallkamp, Principal & Founder, Collaborative Management LLC.  FORMER President of Chyrsler and Vice Chairman of DaimlerChrysler Corporation
  • Robin Vogel, Sr. Director, Procurement-Wrigley Americas
  • Clay Voorhees
  • Kristina Yonkers, Global Director, Raw Matl. Value Stream, Delphi Automotive

Who Should Attend

This seminar is designed for purchasing, materials, and supply chain executives and senior managers interested in learning strategies, concepts, and techniques necessary to contribute more fully to competitive performance at their firms. Strategic purchasing and supply chain management provides organizations with significant opportunities to leverage resources which may contribute to the effective identification/implementation of value-added initiatives.

2017 Cost

$4,995.00 – includes educational materials, meals, and tuition. Lodging is an additional $98.00 plus tax per night at the Candlewood Suites Hotel which adjoins the Henry Center.  Hotel reservations will be made by MSU staff upon registration.

Cancellation Policy

Cancellation within 15 days of the seminar start will be limited to emergency situations and may result in a cancellation fee ($500).  Participant substitutions are welcome at any time prior to the start of the seminar.  If a registered participant does not attend the seminar and does not notify us in advance, they will be charged the full seminar fee.

Contact

Tricia Walters
walterst@broad.msu.edu
517/353-5665
800/356-5705

Register for Program

Jun
06

Transforming the Customer Experience: Building Lifelong Customer Relationships through Innovation

Date/Time: Tuesday, Jun 6, 2017 - Wednesday, Jun 7, 2017 | 8:30 am - 5:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Dates

June 6-7, 2017

Program Introduction

Transformative customer experience programs go far beyond automating for cost reduction and reinventing processes for improved customer satisfaction.  They are the intersection of strategic marketing, out-of-the-box thinking and operational innovation. This two day program will help your organization bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth.

Key Content Focus

  • Strategic Innovation
  • Rethinking the Customer Experience
  • Process Innovation

Faculty

Amanda Dietz

Kathy Fawcett

Who Should Attend

This is a management program that will help you innovate processes and redefine both the customer experience and your organization’s competitive position in the marketplace.  Participants should include Service/Product Line Leaders, Business Analysis Managers, Marketing Leaders, Brand Managers, Information Technology Leaders, Business Process Owners, Customer Service Leaders, Customer Relationship Managers, Supply Chain or IT Process Transformation Team Members.

Contact

Sally Vescolani
vescolanis@broad.msu.edu
517.353.5661
800.356.5705

Cost

$1295 – full tuition (includes materials, meals and certificate of completion)

$995 – early bird registration (deadline May 7, 2017)

Register for Program

Jun
13

Railway Talent: Finding, Developing & Retaining Great People

Date/Time: Tuesday, Jun 13, 2017 - Thursday, Jun 15, 2017 | 9:00 am - 4:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Railway Management Focused Seminar – June 13-15, 2017, MSU East Lansing, MI

Seminar Introduction:

Executives in many industries, especially transportation, report that one of the things keeping them awake at night is all around talent – getting the right number of qualified, capable, competent people to perform work consistently well at all levels of their organization.  This workshop-style seminar will enable rail industry managers and executives to hear some of the latest thinking, strategies and leading practices to address these concerns from leading MSU professors and industry subject matter experts.

Key Learning Outcomes:

  • Improve ability to identify competencies, capabilities and skills to deliver safe, profitable and efficient performance;
  • Understand and value the characteristics of different generational groups in the workforce;
  • Create a winning team culture that enables individuals’ potential to be effectively realized;
  • Enhance ability to attract, develop, and retain great people;
  • Motivate your team to effectively collaborate to achieve organizational goals.

Draft Seminar Schedule:

Day 1:

9:00 a.m. – 12:00 p.m.     Talent, People and the Railroads

  • Overview
  • Generational Groups
  • Organizational Culture
  • Motivation, Control & Performance
  • Case Study

12:00 – 1:00 p.m.     Lunch

1:00 – 4:00 p.m.     Managing Internal/External Relationships

  • Hiring, On-Boarding & Training
  • Customer & Channel Relationships
  • Union Relationships
  • Networking
  • Discussion – Implementation

Day 2:

9:00 a.m. – 12:00 p.m.     Leadership

  • Skills, Capabilities & Competencies
  • Team Building
  • Flexibility & Work/Life Balance
  • Diversity (incl. ex-military)
  • Case Study

12:00 – 1:00 p.m.     Lunch

1:00 – 4:00 p.m.     Attracting Future Talent & Leaders

  • Social Media
  • Recruiting
  • Sourcing Talent
  • Selection Practices
  • Discussion – Implementation

Day 3:

9:00 a.m. – 12:00 p.m.     Managing Your Biggest Asset – People

  • Management Styles
  • Coaching
  • Integrating Data & Knowledge
  • Maintaining Safety Focus
  • Conclusion

12:00 p.m.         Depart

Location:

The James B. Henry Center for Executive Development is located at Michigan State University.  The overall complex consists of the Henry Center, Candlewood Suites (an extended-stay hotel), the University Club (a private dining and recreational club), a fitness center/spa, and an on-site 18-hole championship golf course.  The Henry Center is a world-class executive education and corporate learning facility specifically designed to complement the learning objectives of this seminar.

Who Should Attend:

Individuals employed in the freight or passenger railroad industry seeking to improve their management and leadership skill or gain additional insights into talent management. Those in supervisory and management roles with responsibility for others would gain greatest immediate benefit. This seminar is appropriate for Class I, regional, and short-line railroads, transit authorities and operators, railway supply sector, and others connected to the industry.

Price/Registration:

$2,125 – full tuition (includes materials, meals and certificate of completion)

$1,975 – early bird discount registration (available through May 12, 2017)

To register or if you have questions, contact Sue Lonier at loniers@msu.edu, (517) 353-5667 or www.raileducation.com

Jun
15

Business and Bagels: Increasing Your Employees' Sense of Accountability

Date/Time: Thursday, Jun 15, 2017 | 8:00 am - 9:15 am

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Date

Thursday, June 15, 2017

Faculty

Angela T. Hall, J.D., Ph.D., Assistant Professor, School of Human Resource and Labor Relations, MSU

Overview

 

Often when things go wrong in business, calls are made for increased accountability.  However, many of the measures that employers use to heighten their employees’ sense of accountability have the opposite effect.  When it comes to accountability, more isn’t always better.  In this session, we will discuss the ideal balance of policies and incentives employers should use in order to strategically and effectively foster their employees’ personal sense of accountability.

Schedule

7:30-8:00am Registration & Bagels

8:00-9:15am Session

Cost

$30

Register for Program

Jun
20

Essentials of Project Management Four-Day Bootcamp

Date/Time: Tuesday, Jun 20, 2017 - Friday, Jun 23, 2017 | 8:00 am - 5:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Dates

June 20-23, 2017

Program Introduction

Project management skills are in demand more than ever.  They are ranked #4 by Investopedia, #8 by CIO Magazine, and #3 by Computerworld as the most important job skills for 2016.  Openings for project managers have increased by almost 5%.

Why is an “old” skill so critical? Because advances in IT and increases in the speed of business have made business management more complex than ever…for executives and line managers as well as project professionals.  The disciplines of project management enable your company to deliver value more consistently to its customers – and for you to be a more valuable asset for your employer.

The truth is there is much more to successful project management than using GANTT and PERT charts.  You need effective techniques to:

  • Align with Strategic Objectives

The first step to achieving meaningful business results

  • Organize and Plan

“By failing to prepare you are preparing to fail.”

  • Manage Tasks and People

Gain buy-in and make the most of your project team’s capabilities

  • Control Risks and Costs

Stay within budget and avoid costly failures

To help you achieve these goals, Michigan State University has created the Essentials of Project Management Boot Camp.  This comprehensive, four-day seminar delivers a critical subset of skills from the Project Management Institute’s PMBOK®.  It focuses on the day-to-day tools and techniques you need to manage projects that deliver good business results on time and on budget, regardless of project size or nature.

Program Benefits

You will learn how to:

  • Select high impact projects and abandon low-return projects
  • Apply tools and techniques to thoroughly plan a project
  • Identify and track quality and project metrics
  • Deliver business results on time and on budget
  • Establish yourself as a leader of high-performing project teams
  • Create a cost management plan
  • Analyze risks qualitatively and quantitatively

Program Outline

DAY 1

  • Projects and Business Strategy
    • What Drives Success?
    • The PMO
  • Project Initiation
    • Selection and strategic alignment
    • Statement of Work (SOW)

DAY 2

  • Project Planning
    • Work Breakdown Structure
    • Tools for work and resource evaluation
  • Risk Management
    • Identification and analysis
    • Response planning and project audits
  • Managing and Controlling Projects
    • Change management
    • Monitor and Control
  • Closing Projects
    • Validating completion
    • Leveraging efforts and results

DAY 3

  • Project Cost Management
    • Cost-Benefit Analysis
    • Budgeting and control
    • Earned Value Analysis
  • Communication Planning
    • Building the Communications Plan
  • Behavioral Styles
    • Behavior Styles Profile Workshop
    • Generational differences and project management

DAY 4

  • HR Management
    • Project organization structure
    • Staff and skills management plans
  • Developing the Project Team
    • Development phases
    • Conflict management
    • Managing the Virtual Team
  • Putting It All Together
    • Measuring success
    • Practical applications

Contact

Sally Vescolani
vescolanis@broad.msu.edu
517.353.5661
800.356.5705

Cost

$2995 – full tuition (includes materials, meals and certificate of completion)

$2495 – early bird registration (deadline May 30, 2017)

Register for Program

Jun
20

Supply Chain Management: Where Rail Can Make the Difference

Date/Time: Tuesday, Jun 20, 2017 - Thursday, Jun 22, 2017 | 8:00 am - 4:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Railway Management Focused Seminar – June 20-22, 2017, MSU East Lansing, MI

Program Introduction:

Michigan State University’s Supply Chain Management programs are ranked #1 in North America.  This seminar combines academic frameworks, real-world examples and experience with discussion of leading practices and trends.  Our logistics professors’ executive education experience over more than 50 years is combined with subject matter experts from the freight rail industry to provide a unique perspective for shippers, customers and rail operators, including sales and marketing managers.

Key Learning Outcomes:

  • Leverage logistics, rail management and integrated supply chain management to contribute to firm competitiveness;
  • Understand how logistics concepts and practices can be synthesized to achieve superior supply chain performance;
  • Raise awareness of emerging trends in supply chain management, opportunities and implications for rail freight;
  • Share and discuss leading practices in a collaborative learning environment designed to bring value to every organization.

Draft Seminar Schedule:

Day 1:

9:00 a.m. – 12:00 p.m.     Supply Chain Management Foundations

  • Framework & Scope;
  • Demand Variation, Inventory, Warehousing;
  • Timeliness, Reliability, Flexibility, Responsiveness;
  • Network Structure, Information & Decisions;
  • Skills, Capabilities & Competencies
  • Simulation Part I.

12:00 – 1:00 p.m.     Lunch

1:00 – 4:00 p.m.     Supply Chain Integration

  • Simulation Part II;
  • Customer & Channel Relationships & Integration;
  • Supplier Relationships & Integration;
  • Transportation Integration;
  • Communication and Networking;
  • Discussion – Implications & Opportunities.

Day 2:

9:00 a.m. – 12:00 p.m.     Safety, Risk, Security & Management Consequences

  • Skills, Capabilities & Competencies;
  • Packaging & Modal Choice;
  • Big Data and Analytics;
  • Risk Avoidance, Planning & Mitigation;
  • Resilience and Sustainability;
  • Case Study.

12:00 – 1:00 p.m.     Lunch

1:00 – 4:00 p.m.     Supply Chain Metrics & Measurement

  • Traditional SCM Metrics and Fit with Railway Measures;
  • Difference Between Outputs and Outcomes;
  • Sensing, Responding and Improvement;
  • Operating Ratio – Fact or Fiction?
  • Developing Meaningful Measures;
  • Discussion – Implementation.

Day 3:

9:00 a.m. – 12:00 p.m.     Emerging Trends in Supply Chain Management

  • Multi-faceted Integration (MSU BTH Bridge)
  • Talent – Sources, Retention, Leadership Development
  • Automated Vehicles
  • Consumer Trends
  • Conclusion – Opportunities & Implications

12:00 p.m.         Depart

Location:

The James B. Henry Center for Executive Development is located at Michigan State University.  The overall complex consists of the Henry Center, Candlewood Suites (an extended-stay hotel), the University Club (a private dining and recreational club), a fitness center/spa, and an on-site 18-hole championship golf course.  The Henry Center is a world-class executive education and corporate learning facility specifically designed to complement the learning objectives of this seminar.

Who Should Attend:

Middle or senior managers, and executives in Class I, regional, and short-line railroads, shippers, transportation customers, and others with interest in the freight rail sector. The seminar content will be most appropriate to those with responsibility for strategic and tactical management covering transportation, operations, logistics, or supply chain. Railroad sales and marketing managers will gain an overview of supply chain management to better understand and fulfill customer needs.

Price/Registration:

$2,125 – full tuition (includes materials, meals and certificate of completion)

$1,975 – early bird discount registration (available through May 19, 2017)

To register or if you have questions, contact Sue Lonier at loniers@msu.edu, (517) 353-5667 or online at www.raileducation.com

Aug
07

Railway Management Certificate Program (Four weeks - one week per month)

Date/Time: Monday, Aug 7, 2017 - Saturday, Nov 18, 2017 | 8:30 am - 6:00 pm

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Program Content

MSU’s Railway Management Certificate Program was established in 2007 and is the only North American program that covers the breadth and depth of the very complex railway industry from both a conceptual and practical viewpoint.

The program is aimed at individuals in the industry with the potential to become senior managers and leaders in their organizations.  We draw participants from railroad operating companies (both freight and passenger), suppliers to the industry, shippers/customers, transit authorities, regulatory and representative bodies, to name a few.

Critical and topical subjects are covered in a classroom setting with interactive discussions and field trips to aid learning. These include railroad facilities, customers, suppliers, associations, and agencies. Group project work applies learning and develops teamwork skills.

The new modular structure comprises four week-long modules, each of which covers a specific area of the railway system and its management.  A certificate in railway management will be awarded for successful completion of all four modules.

Participants are expected to have 3+ years’ experience in the industry, though senior level new entrants can be accommodated.  There is no academic pre-requisite. This will be the program’s 13th session.

The program was developed by MSU Railway Management Program staff, evaluated and improved with Class I and Class II railroad education and training directors, as well as AAR, ASL&RRA, and FRA decision makers, and other railroad industry leaders. Subject matter experts for the program include distinguished railroad and transportation industry leaders and experienced MSU faculty.

Each module starts Monday at 8:30 am and runs through Friday noon. Accommodations are provided Sunday through Thursday nights. The following will be the structure and schedule for the 2017 Certificate Program.

New this year, we are offering an opportunity to spread the four modules over more than one calendar year to assist with participants’ job requirements, scheduling and employers’ budgeting needs.  Additional flexibility is available – a single module may be completed individually as continuing professional development.  Please contact us for details of how this could work for you.

Dates

Module 1: Railway Business Administration & Leadership (RMCP 201)
August 7–11, 2017 – East Lansing, Michigan (MSU Campus)

Module 2: Railway Operations (RMCP 202)
September 25-29, 2017 – Chicago, Illinois (railway “heart” of the USA)

Module 3: Railway Engineering and Technology (RMCP 203)
October 16-20, 2017 – Pueblo, Colorado (Home of TTCI)

Module 4: Railway Regulation, Safety & The Industry (RMCP 204)
November 13-17, 2017 – Washington, DC Area

Program Details

  • To utilize the best in adult learning practices, class size will be limited to twenty-five students. Places are still available.
  • The price per participant for the 2017 certificate program (four modules) will be $17,500 with a $500 reduction for registration and program fees received by July 7, 2017. On-line registration is available through July 28, 2017.
  • Discounts are also available for multiple participants from the same company.
  • Single one week modules may be offered. Please call for details.
  • All prices include instructional materials, faculty and staff support, sleeping rooms, and daily breakfast and lunch. Transportation to and from the program, and dinner most nights are not included.

                                                                REGISTER NOW

 Contact

Sue Lonier at Loniers@msu.edu, or by phone (517) 353-5667

Nick Little at Littlen@msu.edu, or by phone (517) 353-5663

Aug
21

Essentials of Business Process Management Five-Day Bootcamp

Date/Time: Monday, Aug 21, 2017 - Friday, Aug 25, 2017 | 8:00 am - 5:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Dates

August 21-25, 2017

Program Introduction

Let’s face it, your processes are complex and the “siloed” organization that was created to manage the complexities of day-to-day operations isn’t necessarily process- or customer-oriented.  As a result, conflicting priorities and perceptions impact process flow, generate hidden costs and lengthen customer response times.

That is why business process management remains vital to the success of your business and your career. 

True Business Process Management (BPM) enables you to eliminate the inefficiency that is built into most cross-functional processes while simultaneously improving customer satisfaction, thereby improving business results even in a challenging business environment.

Program Benefits

The Business Process Management Boot Camp is a five-day seminar that is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.  It provides tools and techniques you need to regain and maintain a cross-functional focus that:

  • Maximizes value creation for the customer
  • Optimizes process flow to minimize waste and cycle service time
  • Sustains excellence and fosters strategic breakthroughs via innovation
  • Foster teamwork and cross-silo cooperation

The skills delivered in this seminar can be applied in manufacturing, service, health care and public sector organizations.

Program Outline

Day 1 – Process Mapping & Modeling

  • Systems Thinking
  • Design vs. Deployment issues
  • Process Mapping
    • Top-down flowchart
    • Logic diagram
    • Cross-functional map

Day 2 – Process Analysis

  • Analyzing flowcharts
  • Identifying pulse points (metrics)
  • Managing Variation
    • Histograms
    • Control charts
    • Root cause analysis
  • Incremental improvement

Day 3 – Process (Re-)Design

  • Customer Journey Maps
  • Innovation
    • Six Hats Thinking
    • Five Max method
    • Process extension
  • Solution Identification and Evaluation
  • To-Be Process Documentation

Day 4 – Process Transformation

  • Change Management
    • Communicating to achieve buy-in
    • Overcoming resistance and conflict
  • Solution Deployment
    • Project management
    • Making solutions sustainable
  • Integration

Day 5 – Managing Business Processes

  • 7 Necessities of Operational Excellence
  • Building a new foundation
  • Cross-functional management models
  • Process management roles
  • BPM Maturity
  • ABPMP certification

Contact

Sally Vescolani
vescolanis@broad.msu.edu
517.353.5661
800.356.5705

Cost

$2995 – full tuition (includes materials, meals and certificate of completion)

$2495 – early bird registration (deadline May 30, 2017)

Register for Program

Sep
09

Nursing Home Administration- Unit 1 - 2017

Date/Time: Saturday, Sep 9, 2017 - Saturday, Oct 14, 2017 | 9:00 am - 4:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Areas of Expertise:

• Management
• Industry specific

Dates:

Unit 1:  Sept. 9-October 14, 2017

Other Units offered:
Unit 2:  Oct. 21- Dec. 2, 2017,
Unit 3:  Jan 6 – Feb. 10 2018
Unit 4:  Feb. 17-Mar. 24, 2018

Objectives

• The Nursing Home Administration Program offers 144 clock-hours of instruction in four units, each involving Saturday sessions. To complete the program, participants must attend 128 clock hours (90%) and pass a comprehensive final exam for each unit.
• Classes run from 9:00am – 4:00pm each Saturday.
• Unit 1 covers leadership, labor and management contracts, affirmative action, wages, legal issues, HIPPA
• Unit 2 covers aging process, gerontology and geriatric infection control, nutrition, pharmacy.
• Unit 3 covers General and States Rules/Regulations for Dietary Services in Long Term Care Facilities, medicare, fire safety.
• Unit 4 covers accounting and budget, recreational, medicaid, and insurance.

Faculty & speakers

Vickie Burlew
Sandy Place

Who should attend

Anyone interested in nursing home administration and those individuals currently involved in health care administration who wish to review and update their skills in the field.

Cost

Regular: $925.00 per unit
Comment: The above fee, which is payable in advance, includes all materials for Unit 3 and parking. Please make checks payable to Michigan State University.
More information
Brochure (PPT)
Contact: Sally Vescolani
vescolan@msu.edu
800-356-5705
517-353-5661

Sep
19

Finance For Executives

Date/Time: Tuesday, Sep 19, 2017 - Wednesday, Sep 20, 2017 | 8:30 am - 5:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Date

September 19-20, 2017

Program Introduction

This two-day program is targeted at senior managers who are interested in expanding their knowledge of finance and the role of financial choices and financial metrics in strategic decision-making and value-creation.  The program assumes the participant has a rudimentary knowledge of finance similar to what is covered in the Broad College’s Finance for the Non-Financial Manager one-day seminar.  This program will focus on several different themes including the use of financial metrics to identify areas of operational excellence and under-performance and the role of financial information in making large strategic decisions such as expanding, downsizing, and organizational restructuring.  In addition, the use of financial metrics in firms’ compensation and incentive systems to guide organizations towards value maximizing decisions will be covered. Lastly, the various fundraising vehicles available to firms and the costs and benefits of different financing strategies with regard to value creation and default risk will be reviewed during the program.  Several real world cases will be used to illustrate and explore these issues a variety of different corporate settings.

After Attending this Program, Participants Will Better Understand

  • The appropriate use of financial information and the limitations of different financial metrics
  • The use of financial information to identify sources of value creation and opportunities for operational improvement
  • How financial metrics that can be incorporated into a firm’s compensation systems to guide individuals towards maximizing organizational performance
  • How to think strategically about opportunities for growth and the implications of different growth strategies, including acquisitions, on financial metrics and funding needs
  • The role of organizational restructuring and divestitures in maximizing value in a variety of different economic environments
  • Surveying the various fundraising vehicles available to firms and the costs and benefits of different financing strategies
  • How to develop a firm’s financial strategy based on market, industry, and firm-specific conditions
  • More effectively communicate with financiers and financial markets

Faculty

Dr. Charles Hadlock

Who Should Attend

This program is ideal for executives who desire to have a more complete picture of the financial aspects of their organization and who want to learn to communicate effectively with senior financial managers and external market participants.  Individuals from all functional areas and industries whose decisions have a financial impact on the organization will benefit from this program.  This would include individuals working in marketing, slaes, human resources, operations, manufacturing, and engineering.

Contact

Kristin St. Marie

stmarie@broad.msu.edu

517.353.5664
800.356.5705

Cost

$2395 – full tuition (includes materials, meals and certificate of completion)

$1995 – early bird registration (available through August 25, 2017)

Register for Program

Sep
27

Finance For the Non-Financial Manager

Date/Time: Wednesday, Sep 27, 2017 | 8:30 am - 5:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Date

September 27, 2017

Program Introduction

This one-day program is designed to provide participants with hands-on experience in how to use and interpret financial data. Through the use of lectures and exercises the participants will be introduced to and gain an understanding of standard techniques of practical financial management. These techniques are then used in a case setting to identify issues and factors to help improve decision-making.

Key Learning Outcomes

  • Understand financial reports
  • Interpret data from financial documents
  • Understand sources and uses of capital
  • Appreciate the difference between cash flow and profitability
  • Make better business decisions based on financial planning and analysis
  • See the “big picture” of your organization
  • Grasp why decisions are made by the CFO and CEO

Faculty

Dr. Charles Hadlock

Who Should Attend

Junior to mid-level managers that work with financial information and need to better understand and interpret financial documents. Non-financial managers from any functional area and all industries will find this program highly beneficial to improving their overall ability to read and interpret financial data. No prior knowledge of finance or accounting needed.

Contact

Kristin St. Marie
stmarie@broad.msu.edu
517.353.5664
800.356.5705

Cost

$1195 – full tuition (includes materials, meals and certificate of completion)

$995 – early bird registration (available through September 1, 2017)

Register for Program

Sep
28

Strategic Decision Making

Date/Time: Thursday, Sep 28, 2017 | 8:30 am - 5:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Program Introduction

Decision-making is a central element of strategic processes within firms.  A firm’s strategic position, resource sets, and degree of competitive advantage are the outcome of a string of “big-bet” strategic decisions.  Thus, these decisions are central in determining the strategic success or failure of the firm.  However, manager’s experiences, stories in the business press, and academic research all demonstrate that the strategic decisions often fail.  Are these failures an inevitable outcome due to the riskiness of the decisions, or are they predictable surprises?

In this program, we will explore the process of strategic decision-making and will aim to identify issues that both impede and improve the likelihood of decision success.  In our discussions, we will examine how the characteristics of decision makers, the structure and dynamics of the decision team, and the steps used in the decision process all impact the likelihood of decision success.

At the end of the program, participants will have new insights on the factors that predictably but unnecessarily lead organizations to fail in the strategic actions they undertake and the tips they can employ to avoid predictable surprises.

Key Learning Outcomes

After attending this program, participants will have learned how to:

  • Effectively frame a decision
  • Structure the decision process
  • Better draw in decision stakeholders
  • Foster decision involvement
  • Select from a strong set of alternatives
  • Avoid common decision pitfalls
  • Understand your own decision biases
  • Create the conditions for decision implementation

Faculty

Dr. Gerry McNamara

Who Should Attend

This program is designed for mid-level to senior-level management such as vice presidents, general managers, division or department heads, project team leaders, director and others in key decision making positions for their organization.

Contact

Kristin St. Marie
stmarie@broad.msu.edu
517.353.5664
800.356.5705

Cost

$1195 – full tuition (includes materials, meals and certificate of completion)

$995 – early bird registration (deadline September 1, 2017)

The James B. Henry Center for Executive Development

Register for Program

Oct
05

Critical Thinking Skills in Business

Date/Time: Thursday, Oct 5, 2017 - Friday, Oct 6, 2017 | 8:30 am - 5:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Dates

October 5-6, 2017

Program Overview

In today’s fast-paced, ever changing, data heavy and counterintuitive world, the ability to diagnose and establish causality through critical thinking is more important than ever before.  It underpins effective problem solving and decision-making and is fundamental to good business acumen.

To develop one’s critical thinking ability and maximize reasoning effectiveness, it is necessary to master the skill of ‘ingenious thinking’, which is used by successful innovators, scientists, strategists and Nobel Prize winners.  By enhancing your critical thinking ability, you are investing in your most important resource and the ultimate competitive advantage – your mind.

Key Topics Covered

  • How the brain’s predisposition for pattern-seeking, pattern-finding leads to faulty thinking
  • How beliefs and preconceived explanations influence our observations and insights
  • The human brain as an ‘associative engine’ and our tendency to jump to conclusions and incorrect solutions
  • Cognitive biases that inhibit our minds and undermine our ability to reason effectively
  • The limits of observation and memory and why a mental picture isn’t worth a 1,000 words
  • The need to understand, value and identify cognitive errors in thinking
  • The importance of being a skeptical and independent thinker
  • The six-step MindLeap strategy, comprising disciplined instinctive thinking and ingenious thinking

Benefits

This two-day seminar provides participants with a research-based model of effective reasoning and a toolkit of practical critical thinking strategies.  Participants will learn skills that have immediate and life-long application at work and in their personal lives.

The program builds awareness of one’s own thinking ability.  It enables managers to be more alert to instinctive thinking, to avoid common thinking pitfalls and ‘groupthink’, and to be more rigorous in determining causes.  This translates into more effective problem solving and decision-making and better business acumen.

Developing a culture of critical thinking produces many organizational benefits, including increase change agility, more effective strategy implementation and improvement initiatives, less wasted effort/resources, and higher levels of employee engagement and innovation.  All of these contribute to key business outcomes such as quality, productivity and profitability.

Dr. Michael Rip

Dr. Rip is the founder of MindLeap, and a professor at Michigan State University.  MindLeap is based on the integration of research across many disciplines, including cognitive psychology, clinical medicine, public health, epidemiology, neuroscience, social science and strategic intelligence analysis.  Dr. Rip has worked with many organizations to deliver his MindLeap framework in a number of customized formats to suit client and participant needs.

Contact

Kristin St. Marie
Assistant Director
(517) 353-5664
stmarie@broad.msu.edu

Cost

$2395 – full tuition (includes materials, meals, certificate of completion)
$1995 – early bird registration (deadline September 8, 2017)

Register for Program

Oct
17

Leadership through Communication Excellence and Critical Conversations

Date/Time: Tuesday, Oct 17, 2017 - Wednesday, Oct 18, 2017 | 8:30 am - 5:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Dates

October 17-18, 2017

Program Introduction

Effective communication is a critical skill all leaders and managers need to develop.  What is your communication style and how can it influence your effectiveness as a leader?  How do you build your credibility and manage difficult conversations through communication?  This highly interactive two-day program will help you discover your leadership communication style and learn how to lead more successfully through communication.  The skills and strategies you will gain from this program will provide the tools to empower you to enhance your leadership presence and communication effectiveness.

Key Learning Outcomes

  • Learn the principles of communication that drive all business interaction
  • Cultivate your leadership communication style
  • Understand biases that may impact communication and leadership
  • Recognize how to foster stronger relationships
  • Learn how to communicate and perform well in 5 key critical conversations

Who Should Attend

This program is designed for mid-level and emerging leaders in management such as vice presidents, general managers, division or department heads, project team leaders, director and others in leadership positions for a minimum of 3-5 years.

Faculty Instructor

William Donohue, Ph.D., Distinguished Professor of Communication, MSU

Contact

Kristin St. Marie, Assistant Director

(517) 353-5664

stmarie@broad.msu.edu

Cost

$2395 – full tuition (includes materials, meals, certificate of completion)

$1995 – early bird registration (deadline September 21, 2017)

Register for Program

Oct
19

Alumni-Faculty Roundtable Discussion

Date/Time: Thursday, Oct 19, 2017 | 4:30 pm - 6:30 pm

Location:Kellogg Hotel & Conference Center, East Lansing Michigan

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4:30 p.m. – 6:30 p.m. (Kellogg Hotel & Conference Center – Corniche Room).  This event is for The School’s Faculty and members of The School’s Alumni Association Executive & Appointed Board of Directors Members.  Invitation only.

Oct
19

Spartan Sponsors Mentor Program

Date/Time: Thursday, Oct 19, 2017 | 7:00 pm - 9:00 pm

Location:Kellogg Hotel & Conference Center, East Lansing Michigan

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Lincoln Room.  Spartan Sponsors Mentor Program is a program in which students and alumni with similar career interests are paired with each other.  During this event, students and alumni have the opportunity to meet each other for conversation. The connections made are a win-win, broadening the students’ perspectives and allowing practicing professionals to share insights and “give back” in a way that can help a young person start down a path to success.

RSVP is required Contact the Student & Industry Resource Center at 517-353-9747.

Oct
20

Homecoming Parade

Date/Time: Friday, Oct 20, 2017 | 6:00 pm - 7:30 pm

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Join us by walking with students, faculty, and alumni in the Homecoming Parade!  Please meet us at the corner of Abbot & Burcham Street. A good time will be had by all.

Oct
20

Homecoming After-Parade Reception

Date/Time: Friday, Oct 20, 2017 | 7:15 pm - 8:30 pm

Location:North Business College Complex, East Lansing Michigan

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Hospitality Business students, faculty, staff, and alumni association board members only!  Join us for a quick bite to eat and for a chance to win some amazing prizes!  Homecoming After-Parade Reception scheduled to be held behind the Broad College of Business (entrance off Bogue Street/behind Eppley Center).  Hospitality Business only, please. 

 

Oct
21

Homecoming Pre-Game Reception

Date/Time: Saturday, Oct 21, 2017 | 8:30 am - 11:30 am

Location:Kellogg Hotel & Conference Center, East Lansing Michigan

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To be held at the Kellogg Hotel & Conference Center (Riverside Room, garden level).  This event is for The School of Hospitality Business alumni association board of directors members, faculty, staff, and students.  Join us for brunch fun during our School’s pre-game reception. Enjoy great conversation with alumni in town for the game.  Cost is $45 per person.  Must RSVP to Lena Loeffler, Loeffler@broad.msu.edu

(vs Indiana)

Oct
21

Nursing Home Administration- Unit 2 - 2017

Date/Time: Saturday, Oct 21, 2017 - Saturday, Dec 2, 2017 | 9:00 am - 4:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Areas of Expertise:

  • Management
  • Industry specific

Dates: 

Unit 2:  Oct. 21 – December 2, 2017

 

Unit 3:  Jan 6 – Feb. 10, 2018

Unit 4:  Feb. 17 -Mar. 24, 2018

Objectives

  • The Nursing Home Administration Program offers 144 clock-hours of instruction in four units, each involving Saturday sessions. To complete the program, participants must attend 128 clock hours (90%) and pass a comprehensive final exam for each unit.
  • Classes run from 9:00am – 4:00pm each Saturday.
  • Unit 1 covers leadership, labor and management contracts, affirmative action, wages, legal issues, HIPPA
  • Unit 2 covers aging process, gerontology and geriatric infection control, nutrition, pharmacy.
  • Unit 3 covers General and States Rules/Regulations for Dietary Services in Long Term Care Facilities, medicare, fire safety.
  • Unit 4 covers accounting and budget, recreational, medicaid, and insurance.

Faculty & speakers

Sandy Place

Ruth Ann Rye

David Green

Who should attend

Anyone interested in nursing home administration and those individuals currently involved in health care administration who wish to review and update their skills in the field.

Cost

Regular: $925.00 per unit

Comment: The above fee, which is payable in advance, includes all materials for Unit 3 and parking. Please make checks payable to Michigan State University.

More information

 Contact: Sally Vescolani

800-356-5705
517-353-5661

Oct
25

Executive Leadership for Women: Strategies to Enhance Success (Module 1)

Date/Time: Wednesday, Oct 25, 2017 - Thursday, Oct 26, 2017 | All Day

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Dates

October 25-26, 2017 and November 6-7, 2017 (registration includes attendance to both modules)

Program Introduction

The most successful women have vision, fortitude, and the ability to work in competitive environments without compromising their unique traits and skill sets. Research shows that companies with a higher percentage of women in top management also experience a higher Return on Equity and Return on Sales. This program provides critical information and leadership insights designed to help high-potential women improve performance and productivity within their unique business environments. Based on both proven research and the personal experiences of senior executives, the program develops individualized action plans and engages organizational superiors to help support implementation. This program will also create a unique network of colleagues with similar experiences to help support future growth and development.

Key Learning Outcomes

  • Apply the skills of exceptional leadership up, down, and across your organization
  • Find your executive voice while gaining an understanding of real and perceived gender differences in workplace communication
  • Create a personal brand and message and apply it to relationships inside and outside of your organization
  • Build a personal and professional network to help ensure career success
  • Effectively negotiate deals that create lasting value for yourself and your organization

Faculty

Julie Fasone Holder is a member of the board of directors of The Eastman Chemical Co. and is CEO/founder of JFH Insights, a management advising company. Julie consults with corporations and organizations on diversity and inclusion strategies, and coaches senior women executives.

She is the retired Senior Vice President of The Dow Chemical Company where she led a group of businesses with more than $2 billion in revenue. She also led Marketing and Sales, HR, and Public and Government Affairs for the company.

Julie previously served on the boards of Wolverine Bank and Intimacy Management Company until it was sold in 2012. She is the past president of the Eli Broad College of Management alumni board at Michigan State University and serves on the governing board for the Committee of 200 (C200).

Ms. Holder graduated from Michigan State University with a BA in Business Administration.

Erin Wolf has worked for nationally recognized firms such as Bain & Company, Goldman Sachs, Accenture and Salomon Brothers Inc. With more than 25 years of experience, Ms. Wolf brings a diverse background in strategic consulting, change management, investment banking and finance. She is currently the Managing Partner of SuiteTrack, a firm dedicated to developing and accelerating the advancement of female professionals. She helps companies improve their bottom line by unleashing the potential of their high performing women in an increasingly diverse workplace.

SuiteTrack’s programs include mentoring/coaching, workshops and tailored case studies, all designed to develop leadership competencies. Prior to founding SuiteTrack, Ms. Wolf was a Managing Director with Alvarez and Marsal, one of the country’s top two restructuring firms, where she drove business development and content delivery in the Southeast region. As a certified DiSC® instructor, she worked with executive teams to help them better understand their corporate culture and dynamics. She also provided executive coaching, training, and development for professionals at all levels of organizations.

Who Should Attend

This program is designed for high-potential female business professionals with generally 8-18 years’ experience.

Contact

Kristin St. Marie
stmarie@broad.msu.edu
517.353.5664
800.356.5705

Cost

$3295 – full tuition (includes materials, assessments, meals and graduation plaque)

The Henry Center for Executive Development

Register for Program

Nov
01

Power, Influence and Negotiation

Date/Time: Wednesday, Nov 1, 2017 - Thursday, Nov 2, 2017 | 8:30 am - 5:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Dates

November 3-4, 2016

Program Introduction

This highly interactive two-day program is designed to improve your understanding and ability to master the skill of negotiation and enhance the competitive position of your organization by drawing on the latest research in negotiation, influence and decision-making. You will gain expertise in diagnosing negotiation situations, knowing what strategies to apply in that given situation, maximizing power position, creating opportunities for joint gains, and developing trade-offs that lead to mutually beneficial agreements. The feedback and discussion sessions following each case will reinforce our newly acquired skills.

Key Learning Outcomes

After attending this program, participants will be better equipped to:

  • Negotiate more effectively with business partners, customers, and employees
  • Build stronger relationships and ability to influence through skillful negotiation
  • Make better decisions during the negotiation process that result in competitive advantage for your organization
  • Achieve optimal decision-making through planning and diagnosing the negotiation strategy
  • Ability to negotiate in complex or multiple party situations
  • Understand common negotiation barriers and how to avert them

Faculty

Jennifer Dunn, PhD

Who Should Attend

This program is designed to provide managers with effective negotiation strategies and influence tactics for all kinds of business situations. All functional areas within organizations and all industry sectors can benefit from this program.

Contact

Kristin St. Marie
stmarie@broad.msu.edu
517.353.5664
800.356.5705

Cost

$2395– full tuition (includes materials, meals, assessments and certificate of completion)
$1995 – early bird registration (deadline October 6, 2017)

Register for Program

Nov
06

Executive Leadership for Women: Strategies to Enhance Success (Module 2)

Date/Time: Monday, Nov 6, 2017 - Tuesday, Nov 7, 2017 | All Day

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Dates

October 25-26, 2017 and November 6-7, 2017 (registration includes attendance to both modules)

Program Introduction

The most successful women have vision, fortitude, and the ability to work in competitive environments without compromising their unique traits and skill sets. Research shows that companies with a higher percentage of women in top management also experience a higher Return on Equity and Return on Sales. This program provides critical information and leadership insights designed to help high-potential women improve performance and productivity within their unique business environments. Based on both proven research and the personal experiences of senior executives, the program develops individualized action plans and engages organizational superiors to help support implementation. This program will also create a unique network of colleagues with similar experiences to help support future growth and development.

Key Learning Outcomes

  • Apply the skills of exceptional leadership up, down, and across your organization
  • Find your executive voice while gaining an understanding of real and perceived gender differences in workplace communication
  • Create a personal brand and message and apply it to relationships inside and outside of your organization
  • Build a personal and professional network to help ensure career success
  • Effectively negotiate deals that create lasting value for yourself and your organization

Faculty

Julie Fasone Holder is a member of the board of directors of The Eastman Chemical Co. and is CEO/founder of JFH Insights, a management advising company. Julie consults with corporations and organizations on diversity and inclusion strategies, and coaches senior women executives.

She is the retired Senior Vice President of The Dow Chemical Company where she led a group of businesses with more than $2 billion in revenue. She also led Marketing and Sales, HR, and Public and Government Affairs for the company.

Julie previously served on the boards of Wolverine Bank and Intimacy Management Company until it was sold in 2012. She is the past president of the Eli Broad College of Management alumni board at Michigan State University and serves on the governing board for the Committee of 200 (C200).

Ms. Holder graduated from Michigan State University with a BA in Business Administration.

Erin Wolf has worked for nationally recognized firms such as Bain & Company, Goldman Sachs, Accenture and Salomon Brothers Inc. With more than 25 years of experience, Ms. Wolf brings a diverse background in strategic consulting, change management, investment banking and finance. She is currently the Managing Partner of SuiteTrack, a firm dedicated to developing and accelerating the advancement of female professionals. She helps companies improve their bottom line by unleashing the potential of their high performing women in an increasingly diverse workplace.

SuiteTrack’s programs include mentoring/coaching, workshops and tailored case studies, all designed to develop leadership competencies. Prior to founding SuiteTrack, Ms. Wolf was a Managing Director with Alvarez and Marsal, one of the country’s top two restructuring firms, where she drove business development and content delivery in the Southeast region. As a certified DiSC® instructor, she worked with executive teams to help them better understand their corporate culture and dynamics. She also provided executive coaching, training, and development for professionals at all levels of organizations.

Who Should Attend

This program is designed for high-potential female business professionals with generally 8-18 years’ experience.

Contact

Kristin St. Marie
stmarie@broad.msu.edu
517.353.5664
800.356.5705

Cost

$3295 – full tuition (includes materials, assessments, meals and graduation plaque)

The Henry Center for Executive Development

Register for Program

Nov
07

CAREER EXPO XXXIX

Date/Time: Tuesday, Nov 7, 2017 - Wednesday, Nov 8, 2017 | All Day

Location:Kellogg Hotel & Conference Center, East Lansing Michigan

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The School of Hospitality Business invites you to join us for CAREER EXPO . The event will take place at the Kellogg Hotel & Conference Center on Tuesday, November 7, 2017 where more than 700 of the nation’s top hospitality students will join over 80 leading hospitality companies. Students will have the opportunity to network with industry professionals and sign up to interview for internships and permanent positions.

8 a.m. – 4 p.m. – Professional Development Workshops

4 p.m. – 5:30 p.m. – Presentation of Industry Partner of the Year

5:30 p.m. – 8 p.m. – Career Fair

Interviews will take place the following day, Wednesday, November 8, 2017 from 8:30 a.m. to 5 p.m. on the 4th floor of Spartan Stadium.

Contact:  Authella Collins Hawks, 517-353-9747, Hawks@msu.edu

Visit the CAREER EXPO web site for more information:  http://hospitalitybusiness.broad.msu.edu/recruiters/expo/  

Nov
09

Adaptive Leadership: Enhancing Individual and Team Performance

Date/Time: Thursday, Nov 9, 2017 - Friday, Nov 10, 2017 | 8:30 am - 5:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Dates

November 9-10, 2017

Program Introduction

Research shows that there are seven critical roles that must be filled in all team contexts in order for the team to have long-term, sustained effectiveness. These roles include the:

  • Composer (selects the team members)
  • Designer (develops work procedures)
  • Motivator (energizes team members)
  • Decision-Maker (assesses the future and team’s direction)
  • Peacemaker (manages conflict among team members)
  • Teacher (helps the group learn from their experiences)
  • Developer (promotes interpersonal relationships among team members)

No one leader can fulfill all these roles but it is the leader’s responsibility to recognize his or her strengths and weaknesses in performing all the roles. Moreover, if there are roles that the leader cannot fulfill, it is his or her responsibility to either (a) personally adapt and develop the ability to perform the role or (b) make sure that the role is covered by some other member of the team.

The skills learned in this seminar will help the attendee expand his or her leadership style beyond his or her current niche, providing long-term career survival and advancement.

Key Learning Outcomes

After attending this program, participants will have learned how to:

  • Choose the right people
  • Re-engineer team tasks
  • Motivate different types of people
  • Make effective group decisions
  • Manage conflict
  • Promote team learning
  • Weather and exploit change
  • Create a trusting group climate

Faculty

John Hollenbeck, PhD

Who Should Attend

This program is designed for mid-level to senior-level management such as a vice presidents, general managers, division or department heads, project team leaders, directors, and others in leadership positions for minimum of 3-5 years.

Contact

Kristin St. Marie
stmarie@broad.msu.edu
517.353.5664
800.356.5705

Cost

$2395– full tuition (includes materials, meals, assessments and certificate of completion)
$1995 – early bird registration (deadline October 13, 2017)

Register for Program


Eli Broad College of Business

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